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Future you dotrze tam,
gdzie chce.

EMT Specialist with languages

Główna lokalizacja: Wroclaw, Dolnośląskie - PL Identyfikator oferty 069218

Job description

  • Analyze customer service calls to identify areas of improvements, trends, and offer suggestions to improve the customer’s experience
  • Perform call observations on various topics, e.g. time in transit, pick up, tracking, tracing, etc.
  • Perform form audits
  • Perform call calibration sessions with the GBS management team and staff
  • Recognize trends, disconnects, training gaps and offer suggestions to fix

We expect from applicants

  • Very good knowledge of English;
  • Must be proficient in speaking and writing in French or German or  Italian;
  • Advanced analytical skills;
  • Good knowledge of MS Excel;

What we offer

  • Career development in a fast-growing international company

  • Permanent employment

  • Modern office in the heart of Wroclaw

  • Private medical care

  • Life insurance

  • MultiSport card

  • Fruit basket

  • Bicycle parking

  • Ability to carry out advanced analysis, perform data modeling predictive and prescriptive analytics;
  • Ability to prepare ad hoc reports and analytic requests;
  • Ability to work under pressure, pay attention to details;
  • Very good organizational skills, patience and accuracy;

Advantages:

  • Knowledge of MS Power BI platform
  • Knowledge of MS SQL, VBScript
  • Advanced knowledge of MS Excel and MS Access
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